As Customer Service & Sales Specialist (Automotive Parts) at 1212 Solutions — Karachi, Pakistan, working remotely in support of Apex Auto Parts Ltd (UK) (eBay: APEX_AUTO_PARTS | apexautoparts.co.uk), I led day-to-day customer operations across phone, website, and eBay, accurately identifying engine parts using registration/engine codes, OEM references, and compatibility data. I owned the full sales workflow—quotations and negotiated pricing, secure card/PayPal payments, courier label generation, and dispatch/collection coordination with clear ETA communication—while placing special orders by sourcing from multiple suppliers and validating availability, lead times, and pricing. I maintained listing and inventory integrity by adding new SKUs, enriching specifications, and cross-referencing branded/aftermarket part numbers to reduce returns, and provided proactive post-sale support on fitment, returns, and exchanges to protect brand reputation. Operating on UK business hours from Pakistan, I collaborated closely with the UK warehouse and couriers to uphold SLAs, and supported finance tasks including daily takings and marketplace payout reconciliations, invoicing/credit notes, margin and stock-cost tracking, refunds/chargebacks, and weekly cash-flow/performance snapshots for management. This remote model helped sustain Apex’s strong marketplace standing (≈99.7% positive feedback, ~86K items sold, ~4.7K followers) and lift average order value through targeted upsell and cross-sell of complementary components.

Seconded in parallel to Securecare (UK) Limited to unify compliance controls across the group. I introduced a lightweight QMS approach—document control, versioned policies, and audit trails—that made evidence easy to surface during client and CQC inspections. I streamlined onboarding by clarifying pre-placement minimums (DBS/RTW/refs/training), created role-specific checklists for nurses/HCAs/support workers/locums, and implemented expiring-docs monitoring so renewals (DBS, trainings, passports/visas) never blocked shifts. I partnered with operations and staffing leads to brief teams on safeguarding, data privacy, and incident reporting, and I produced weekly compliance dashboards highlighting open actions, amber-rated files, and audit outcomes. The result was tighter file accuracy, faster placement readiness, and consistent compliance posture across both brands.

As Finance Executive at Atlas Honda Limited – Public Listed Company (Leading Manufacturers of Motor Bikes), I managed key financial operations including cash flow management, fund allocation, and banking correspondence. I supported the manager in handling the company’s investment portfolio across mutual funds, term deposits, and government securities, while ensuring accurate monthly income reporting. My responsibilities also included managing import accounting through Letters of Credit, processing MIRO in SAP, and overseeing vendor accounts, employee expenses, and tax compliance. Additionally, I contributed to month-end closing, financial statement preparation, and developed presentations for management committee meetings, strengthening overall financial governance.

I completed my Bachelor of Commerce from Karachi University, which provided me with a strong academic foundation in business, accounting, and finance. The program enhanced my knowledge of key areas such as financial accounting, business management, and economics. It also developed my analytical and problem-solving skills, preparing me for further studies in finance and economics as well as practical applications in the business world. This degree served as the stepping stone for my advanced qualifications and professional growth.